Locate-A-Venue Cancellation and Refund Policy

This Cancellation and Refund Policy (“Cancellation Policy”) is incorporated into the Locate-A-Venue Services Agreement applicable to use of the Services and the Platform. Please read this policy carefully. You may not use the Services if you do not agree to this Cancellation Policy.

Locate-A-Venue designed the Platform and Services to help Hosts and Guests efficiently and conveniently complete Bookings. Every Booking is a Host’s commitment to make a Venue available to a Guest who has properly Booked a Venue. When Guests cancel Bookings, the Host’s ability to Book that Venue during that time becomes increasingly difficult because other interested Guests may have already made other plans. When Hosts cancel Bookings, Guests’ events and plans can be severely impacted and may require intensive logistical support from Locate-A-Venue. Nonetheless, plans may change, requiring Guests or Hosts to cancel Bookings on occasion.

This Locate-A-Venue Cancellation and Refund Policy ("Policy") covers all cancellations or refunds for Fees paid on the Platform, which are identified in the Fees Overview. Both Guests and Hosts agree that they are subject to and will comply with the terms, conditions, and procedures of this Policy when cancelling a Booking. This Policy is part of and uses words and phrases defined in the Locate-A-Venue Services Agreement. If you have any questions about this Policy, please contact us.

Locate-A-Venue may issue payments to Hosts, withhold refunds to Guests, or collect cancellation Fees from Hosts in accordance with this Policy. We reserve the right to amend this Policy for any reason and at any time by posting an updated version to our website as provided in the Locate-A-Venue Services Agreement.

Guest-Initiated Cancellations

Guests will receive a full refund if they cancel a Booking within 48 hours after the Booking is confirmed by the Host, provided the cancellation is made no later than 1 week (168 hours) before the scheduled start time of the Booking (“Start Time”). Otherwise, Guests will incur a cancellation charge that includes Locate-A-Venue’s Processing Fee and a portion of the Booking Price (collectively a “Cancellation Fee”) All cancellations must be submitted through the Platform in order to be deemed effective.as follows:

Refunds to Guests will be applied after the cancellation is finalized.

Additional Terms

Cancellation Confirmation

A Booking is only officially cancelled once the Guest has received confirmation of the cancellation from Locate-A-Venue. See How to Cancel A Booking section below for more information.

Host Payouts

Host payouts will vary depending on the specific cancellation policy as determined by the above table and other circumstances. If a Host receives a new Booking for the Venue at the same time as the cancelled Booking, Locate-A-Venue may elect to return all or a portion of the payout otherwise payable to the Host as part of the cancellation back to the Guest.

If Locate-A-Venue, in its sole discretion based on the applicable cancellation policy, determines a Guest is entitled to a refund, the Host payout will be calculated by deducting from the subtotal price of the Booking (which includes the Booking Price and any Host Add-ons Fees) any Locate-A-Venue Service Fees, and then reducing that amount by the percentage specified in the applicable cancellation policy. Cleaning Fees refunded to Guests will not be paid to Hosts. Payouts are typically made within 3 to 7 days after the cancellation is confirmed.

Taxes

Locate-A-Venue will refund any taxes we collect that are related to amounts refunded to guests. Any taxes due on the non-refundable portion of canceled Booking will be submitted to the appropriate tax authority.

Cleaning Fees

Cleaning Fees are fully refunded to Guests if cancellation of the Booking is confirmed before use of the Venue.

Host Add-Ons

Host Add-Ons (excluding food or beverage services) are subject to the same cancellation policy as the Venue. Food and Beverage cancellations are subject to the cancellation policy set by the Host at the time of confirmation of the Add-On.

Multi-Day Bookings

Where Guests cancel a portion of a multi-day Booking, the Fees and refunds will only apply to the specific dates cancelled. Guests may be able to update a Booking time without penalty where a Host agrees to the new timing.

Calculating Cancellation Deadlines

All cancellation periods are calculated based upon local time for the Venue.

Cancellations by Hosts

Any Host-initiated cancellations will be fully refunded to the Guest (including any Fees paid). The Host cancelling the Booking will be responsible for losses incurred by Locate-A-Venue or the Guest associated with any cancellation, and all scheduled payouts for that Booking will be cancelled. In addition, Locate-A-Venue may issue Fines to Hosts for cancellations. Locate-A-Venue may deduct or debit any Fines from amounts that would otherwise be payable, or (ii) invoice such Fines to be paid within seven (7) days.

Fines for Host-Initiated Cancellations

A Host may be responsible for costs, expenses, and other losses, and be subject to Fines, if they make unexcused cancellations. A Host may be subject to the following as a result of an unexcused Host-Initiated Cancellation:

• Displacement costs for Guests;
• A Fine of the greater of $100 or 15% of the total price of the Booking.
• Delisting of the Host’s Venue if the Hosts cancels multiple Bookings within a six-month period;
• Modifying the listing page description to include publicly available information about previous cancellations, or suspension or termination of your Account.

Locate-A-Venue may, but is not obligated to, waive costs, expenses and Fines for Host-initiated cancellations under the following circumstances:

• Locate-A-Venue determines that a Booking was accidentally accepted by a Host, so long as the Host cancelled within 2 hours of confirmation;
• A Guest provides false or misleading information in a Booking request that materially affects the Booking or Event;
• A Guest uses, or intends to use, a Venue in a manner inconsistent or incompatible with the Venue Description, the Booking Agreement, or other limitations agreed upon between the Guest and Host;
• Inappropriate or illegal activity taking place during an Event;
• A Host and Guest mutually deciding to cancel the Booking in accordance with this Cancellation Policy; or
• Any excused cancellations.

Excused Cancellations

Locate-A-Venue may allow a Host or Guest to cancel a confirmed Booking due to extenuating circumstances and with short notice (an “Excused Cancellation”). Locate-A-Venue may require Guests or Hosts to provide evidence to support the Excused Cancellation. Where approved, Fees will be refunded in full to the Guest and no payout will be sent to the Host without Cancellation Fees or Fines. The following circumstances may be considered grounds for an Excused Cancellation:

• Unexpected death or serious illness of a Host, Guest, or immediate family member of either;
• Serious injury that directly restricts a Guest’s ability to travel or a Host’s ability to provide the Booked Venue;
• Significant natural disasters or severe weather incidents triggering a state of emergency that directly impact use of a Venue or the Guest’s ability to travel to the Venue;
• Urgent travel restrictions or severe security advisories issued after the time of Booking, by an appropriate government office or agency;
• Severe property damage or unforeseen maintenance issues that directly impact the safe use of the Venue; or
• Legal, municipality, or utility injunction or order that directly restricts use of or access to a Venue.

Locate-A-Venue-Initiated Cancellations

Locate-A-Venue may decide, in its sole discretion, that it is necessary or appropriate to cancel a confirmed Booking. Locate-A-Venue may cancel a Booking at any time prior to the Event start time and issue a full or partial refund to a Guest. When Locate-A-Venue initiates a cancellation, any refunds or payouts will vary depending on the circumstances that prompted the cancellation. Neither Locate-A-Venue nor any of the other parties to the cancelled Booking shall have any liability or obligation for any such Locate-A-Venue-initiated cancellations. The following are circumstances in which Locate-A-Venue my initiate a cancellation:

• An Excused Cancellation;
• The removal of a Host or Venue from the Platform prior to the Start Time;
• Any actual or potential illegal or unauthorized activity;
• Risk of harm or safety concerns;
• Failure to provide proof of insurance, when requested by Locate-A-Venue;
• Any violations of the Community Guidelines; or
• Any other reason.

How to Cancel a Booking?

To cancel a Booking, submit a request to cancel using the “Cancel Booking” designations on the Platform (mobile app or website). Cancellation requests cannot be submitted through messages, phone calls, chats, or emails to Locate-A-Venue. If you are unable to locate the Cancel Booking icons on the Platform, please contact our Customer Experience Team. For calculating refunds, submitted cancellation will be confirmed upon proper submission of a cancellation request to Locate-A-Venue. After submission, Locate-A-Venue may allow or require up to 48 hours to finalize the cancellation.

Rescheduled Bookings

When approved by Locate-A-Venue, a Guest or Host may have an opportunity to reschedule that Booking. Any rescheduled Bookings must be:

• For substantially the same duration as the original Booking, according to the Host’s approval;
• Confirmed prior to the original Start Time;
• Rescheduled for a time within 90 days of the original Start Time; and
• Only rescheduled once.

Rescheduled Bookings are non-refundable once confirmed. Any successive rescheduling attempts or failure to successfully reschedule a Booking within the conditions above will result in a cancellation of the Booking, subject to the Cancellation Fees or Fines identified in this Policy, depending on the initiating party. Rescheduling by Guests may result in additional Locate-A-Venue Service Fees.